Our Policy
Return Policy
1. General Conditions
We do not generally accept returns or exchanges unless the item is defective upon receipt. This policy applies to all products, except in cases where defects are present. Custom-made, personalized, or sale items are final sale and cannot be returned, unless they are defective.
2. Process for Returns
To initiate a return for a defective item, you must contact our customer service team within 5 days of receipt. Please provide your order number, a description of the defect, and photographic evidence. Upon receiving your return request, we will assess the defect and communicate the next steps. If approved, we will provide instructions on how to return the defective item.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Shipping Costs
We will cover the shipping costs for returning defective items.
Terms of Service
1. Introduction
These Terms of Service ("Terms") govern the use of WAQWAQ and related services ("Services") provided by TSUNAGARU INC. ("we" or "us"). By using the Services, you ("user" or "you") agree to be bound by these Terms. Third parties have no rights to enforce any provisions of these Terms. These Terms constitute the entire agreement between the parties and supersede all prior agreements.
2. Registration
You may need to register to use certain parts of the Services. You are responsible for providing accurate, current, and complete information during the registration process. You must keep your account details private and are responsible for the security of your account.
3. Prohibited Activities
Unauthorized access to or disruption of the Services
Infringement of intellectual property rights, including copyrights
Any other actions that violate laws or regulations
We reserve the right to restrict, suspend, or terminate access to the Services if you violate applicable laws or if fraudulent activity is suspected.
4. Disclaimers
We are not liable for any direct or indirect damages arising from the use of the Services. This includes, but is not limited to:
Damages or delays caused by acts of God or governmental actions
Issues arising from logistics and shipping
Problems related to the use of payment services
5. Changes to the Terms
We may modify these Terms as necessary. Changes take effect once they are posted on our site.
6. Governing Law & Jurisdiction
These Terms shall be governed by the laws of Japan. Any disputes related to the Services will be subject to the exclusive jurisdiction of the Tokyo District Court.
Privacy Policy
1. Collection and Use of Personal Information
We collect and use personal information appropriately to provide and maintain the Services, improve and develop new features for the Services, offer customer support, and comply with legal obligations.
2. Legal Basis for Processing Personal Data
We process personal data based on the following legal grounds:
To perform a contract
To pursue legitimate interests
To comply with legal obligations
With the user's consent
3. Sharing of Personal Information
We do not share personal information with third parties except in the following cases:
When required by law
With the user's consent
When external service providers need to perform tasks on our behalf
4. Security of Information
We take appropriate measures to ensure the security of personal information collected through the Services.
5. Rights of Data Subjects
You have the right to access, update, correct, and delete the personal information we hold. This includes the following rights:
The right to data portability
The right to restrict processing
The right to withdraw consent
The right to lodge a complaint
6. International Data Transfers
We may transfer personal information internationally. In such cases, we will implement appropriate safeguards in accordance with GDPR.
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be effective once posted on our website.
8. Contact Information
For questions about the Privacy Policy or how we handle personal information, please contact us at the following: